Customer Service Officer

Description

Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. We are recruiting to fill the position of Customer Service Officer in Lekki, Lagos.

Key Responsibilities

• Check-in on member onboarding journey to identify blockages to approve the member.
• Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat). (Essential)
• Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
• Ensure members are enabled to complete the sign up process.
• Effectively provide product information/demonstration to prospective and new members and when requested.
• Attend all training sessions (Essential).
• Gather product feedback and communicate to relevant stakeholders.

Key Requirements

• Candidates should possess a Bachelor's Degree qualification
• 2+ years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech.
• Problem solver, perfect written and spoken communication
• Analytical profile with experience in customer service, telemarketing, customer experience.
• Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
• Comfort in ambiguity, you seek adventure and an accelerated career path.
• Ready to get your hands dirty, because you will have to “roll up your sleeves”
• Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
• Fluency in English and other Nigerian languages.

Salary

How to Apply

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