Description
Job Description
Management and facilitation of cross functional teams to identify business process improvement opportunities
Design, develop and implement business processes to achieve our goals.
Identify and create business processes
Advising executive teams on progress using clear reporting methods.
Quantifying information and prioritising project tasks overseeing project management
Solution development of quality management system and implementation.
Carry out professional measuring and monitoring, as well as provision of feedback on performance of business processes.
Educate Business users that are responsible for the operation and management of various business processes.
Implement Standard Operating Procedures and performance management schemes.
Lead the redesigned workshop processes.
Manage changes in process.
Identify, detect, and create business processes towards accomplishing business goals specific for the organization.
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Job Description
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
Provide leadership and coaching to assure that all customer service employees succeed in meeting individual performance goals as well as career growth
Establish performance benchmarks and hold team to those goals
Resolve customer conflicts and handle escalation procedures
Oversee all post-sales services provided to clients to ensure customer satisfaction
Supervise the operations of after sales teams to ensure set targets are met
Qualifications
Bachelor's degree or equivalent experience
8 years' of customer service
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)