Description
Role Description
This is a full-time on-site Customer Service Officer role located in Lagos.
The Customer Service Officer will be responsible for managing customer satisfaction, providing customer support, creating a positive customer experience, and providing customer service.
The Customer Service Officer will also be responsible for maintaining customer records, handling customer complaints, and resolving customer issues in a timely and professional manner.
Qualifications
Strong interpersonal skills
Demonstrated ability to ensure customer satisfaction
Experience in providing excellent customer support
Proven experience in creating a positive customer experience
Ability to provide exceptional customer service
Excellent communication and problem-solving skills
Bachelor's degree in Business Administration, Marketing, or related field
Experience working in the financial services industry is a plus
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