Description
Job Number: 20019919
Location:
Protea Hotel Owerri Select, Plot H/1 Nekede Pocket Layout New Owerri, Owerri, Nigeria
Job Category: Food and Beverage & Culinary
Brand: Protea Hotels
Schedule: Full-time
Relocation?: No
Position Type: Management
Job Summary
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
Core Work Activities
Managing Day-to-Day Operations:
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team:
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Ensures and maintains the productivity level of employees.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
Ensures compliance with all applicable laws and regulations.
Ensures compliance with food handling and sanitation standards.
Ensures staff understands local, state and Federal liquor laws.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Establishes guidelines so employees understand expectations and parameters.
Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service:
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
Handles guest problems and complaints.
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
Ensures corrective action is taken to continuously improve service results.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities:
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Ensures employees are treated fairly and equitably. Strives to improve employee retention.
Ensures employees receive on-going training to understand guest expectations.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Strives to improve service performance.
Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities:
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Assists servers and hosts on the floor during meal periods and high demand times.
Recognizes good quality products and presentations.
Supervises daily shift operations in absence of Assistant Restaurant Manager.
Oversees the financial aspects of the department including purchasing and payment of invoices.
Candidate Profile
Education and Experience:
High School Diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
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Job Number: 20025740
Location:
Lagos Marriott Hotel Ikeja, 129A and 129B Oba Ladejobi Street, Lagos, Nigeria
Job Category: Property Leadership
Brand: Marriott Hotels Resorts /JW Marriott
Schedule: Full-time
Relocation?: No
Position Type: Management
Job Summary
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership.
Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development.
The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.
Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.
Job Specific Tasks
Business Strategy Development:
Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities;
Develops business plans designed to maximize property customer satisfaction, profitability, and market share;
Ensures property business plans are aligned with Marriott brand business strategies; translates Marriott global strategic plan into one that can be executed on property.
Business Strategy Execution:
Executes business plans designed to maximize property customer satisfaction, profitability, and market share;
Ensures that property business plans and employees are aligned with MHR/JW brand business strategies; holds property leadership team accountable for successful delivery of business plans;
Experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability;
Evaluates the success of property business strategies to inform future business plan enhancements;
Continually ensures business plans and actions have a positive impact on property performance.
Sales and Marketing:
Works closely with Sales and Marketing team to develop revenue generating strategies for property;
Identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team;
Ensures sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals;
Ensures property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
Talent Management and Organizational Capability:
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance;
Creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations;
Ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings;
Actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Brand Champion:
Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience;
Communicates a clear and consistent message regarding property and MHR/JW brand goals to employees, property leadership team, and owners; Serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property;
Champions change; inspires and motivates team to achieve operational excellence; represents MHR/JW brand values in all leadership actions.
Business Information Analysis:
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions,
Ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
Employee and Labor Relations:
Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”);
Ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
Revenue Management:
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports MHR/JW brand positioning in local market;
Ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
Owner Relations:
Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences;
Provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data;
Manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.
Customer and Public Relations Management:
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property;
Utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery;
Emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations;
Establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers;
Anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).
Company/Brand Policy, Procedures, and Standards Compliance:
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards;
Conducts both routine and short-notice quality assurance audits with specific departments;
Holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.
Candidate Profile
Education and Experience:
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area. Or
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
Preferred:
General Manager experience in limited or full-service property.
Ability and willingness to work flexible hours including weekends, holidays and late nights.
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
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Job Number: 20025744
Location
: Lagos
Job Category: Finance and Accounting
Brand: Marriott Hotels Resorts /JW Marriott
Schedule: Full-time
Relocation? No
Position Type: Management
JOB SUMMARY
Functions as the property’s strategic financial business leader.
The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees.
The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment.
In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial activities and the delivery of desirable financial results.
Core Work Activities
Engaging in Strategic Planning and Decision Making:
Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
Analyzes information, forecasts sales against expenses and creates annual budget plans.
Compiles information, analyzes and monitors actual sales against projected sales.
Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Thinks creatively and practically to develop, execute and implement new business plans
Creates the annual operating budget for the property.
Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.
Implements a system of appropriate controls to manage business risks.
Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.
Analyzes financial data and market trends.
Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction.
Provides on going analytical support by monitoring the operating department’s actual and projected sales.
Produces accurate forecasts that enable operations to react to changes in the business.
Leading Finance Teams:
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.
Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.
Oversees internal, external and regulatory audit processes.
Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.
Conducts annual performance appraisals with direct reports according to standard operating procedures.
Anticipating and Delivering on the Needs of Key Stakeholders:
Attends meetings and communicating with the owners, understanding the priorities and strategic focus.
Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
Advises the GM and executive committee on existing and evolving operating/financial issues.
Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
Demonstrates an understanding of cash flow and owner priorities.
Manages communication with owners in an effective manner.
Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements.
Facilitates critique meetings to review information with management team.
Developing and Maintaining Finance Goals:
Ensures Profits and Losses are documented accurately.
Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
Submits reports in a timely manner, ensuring delivery deadlines.
Develops and supports achievement of performance goals, budget goals, team goals, etc.
Improves profit growth in operating departments.
Reviews audit issues to ensure accuracy.
Monitor the purchasing process as applicable.
Managing Projects and Policies:
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures.
Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).
Ensures compliance with management contract and reporting requirements.
Ensures compliance with standard and local operating procedures.
Ensures compliance with standard operating procedures.
Managing and Conducting Human Resource Activities:
Ensures team members are cross-trained to support successful daily operations.
Ensures property policies are administered fairly and consistently.
Ensures new hires participate in the department’s orientation program.
Ensures new hires receive the appropriate new hire training to successfully perform their job.
Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.
Conduct performance review process for employees.
Participates in hiring activities as appropriate.
Candidate Profile
Education and Experience:
4-year Bachelor's degree in Finance and Accounting or related major; 3 years experience in the finance and accounting or related professional area.
Or
Master's degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area.
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Job Number: 20026321
Location:
Lagos
Job Category: Sales and Marketing
Schedule: Full-time
Position Type: Management
Job Summary
The Multi-Property Director of Marketing is responsible for the planning, direction, control, and coordination of all communication activities, with an emphasis on public relations.
Promotes and maintains good communications in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel.
Core Work Activities
Managing Marketing Communications Activities
Develops an annual communications plan with specific goals and budgets as outlined in the hotel's marketing plan / communications manual. Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress.
Compares actual achievements against goals on a regular basis and takes corrective action.
Assists the DOM in the planning of all mailing activities, and oversees their execution.
Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate.
Prepares on a timely basis the monthly sales & marketing “communications” report.
Supervises and directs photography for advertising, collateral and public relations purposes in liaison with the DOM, the advertising agency and the field marketing department at corporate office.
Ensures the department has a comprehensive master slide/photo/CD library for all advertising, collateral and public relations activities, and regularly sends these to corporate office for the image library.
Supervises operations of the in-house art department.
Monitors activities of competitor hotels and trends within the industry.
Managing Public Relations Activities:
Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours.
Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. Delegates assigned accounts to communications staff as appropriate but takes full responsibility for the key media by maintaining and developing close relationships
Prepares press releases for appropriate targeted media, locally, regionally and internationally.
Works closely with the corporate and international press offices on developing story angles.
Plays a key role in community and government relations as well as VIP handling.
Secures opportunities, directs and attends hotel sponsored events, and develops targeted partner relationships.
Creates and organizes press promotional activities.
Participates in the press events / trips organized by the regional PR offices as required.
Conducts press blitzes when appropriate.
Ensures press kit information is comprehensive and kept up-to-date.
Managing Advertising Activities:
Works with the DOM and advertising agency on the rooms and food & beverage tactical advertising campaigns' creative and media plans.
Maximizes advertising budget by ensuring that the hotel's creative message and media activities are consistent with the advertising of sister hotels and the company group advertising.
Ensures that the advertising creative is in synergy with the company, projecting a consistent and quality message.
Reviews the hotel's market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments.
Monitors and maintains media schedules as well as prompt settlement of accounts.
Managing Direct Marketing Activities:
Takes an integrated approach to DM activities, ensuring a consistent and quality image is projected.
Assists the DOM in the planning, implementation and tracking of electronic marketing activities.
Maintains budget control.
Manages Collateral:
Coordinates and executes production of all printed materials, with assistance of advertising agencies, following the specifications stipulated in the corporate ID manual.
Ensures hotel information is updated regularly on the internet/intranet.
Supervises the production and quality of all displays and temporary signage in hotel public areas.
Supervises and budgets for quality gift items as appropriate. Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual.
Supervises the in-house graphic designer and / or print shop.
Candidate Profile
Education and Experience:
Required:
High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
Or
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
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Job Number: 20026337
Location:
Lagos Marriott Hotel Ikeja, 129A and 129B Oba Ladejobi Street, Lagos, Nigeria
Job Category: Information Technology
Brand: Marriott Hotels Resorts /JW Marriott
Schedule: Full-time
Relocation?: No
Position Type: Management
Job Summary
Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives.
This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.
Core Work Activities
Managing MIS Technology Projects:
Creates and maintains MIS technology plans.
Coordinates and implements communications for all new MIS applications/system installations and problem resolution.
Provides project support for new MIS roll-outs/implementations.
Leads project work as needed.
Provides end-user support to hotel staff and business center.
Writes proposals, analyses, projects, or cost-models.
Provides timely, accurate, and detailed status reports as requested.
Providing MIS Technical Systems Support and Consultation:
Evaluates and makes recommendations regarding technology/asset life-cycles.
Foresees, identifies and ensures resolution of MIS system(s)’ performance problems.
Certifies software applications for use at properties.
Consults with properties on all aspects of information technology.
Executes property disaster recovery and business continuity as it relates to technology.
Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies.
Determines solutions and implements per cluster SOPs.
Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.
Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.
Ensures compliance to technology-related vendor contracts.
Ensures properties are securing and maintaining technology assets accordance with company policies and standards.
Uses knowledge to solve support issues and train/develop junior employees.
Manages information technology security compliance and ensures proper implementation of security measures
Manages reporting and compliance efforts for assigned area.
Creates and maintains secure server environment.
Performs server backups and routine/non-routine preventative maintenance.
Ensures that adequate bandwidth exists and that circuits are secured.
Communicates and ensures implementation of information technology standards and best practices
Provides exceptional customer service.
Forecasting and Complying within Budgets:
Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements.
Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals.
Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.
Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.
Managing and Conducting Human Resource Activities:
Maintains direct responsibility for area system managers and to their teams.
Provides work direction to property-based systems technicians and managers.
Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs).
Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.
Candidate Profile
Education and Experience:
2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.
OR
4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.
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Job Number: 20025760
Location:
Lagos Marriott Hotel Ikeja, 129A and 129B Oba Ladejobi Street, Lagos, Nigeria, Nigeria
Job Category: Sales and Marketing
Brand: Marriott Hotels Resorts /JW Marriott
Schedule: Full-time
Position Type: Management
Job Summary
Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through.
Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.
Core Work Activities
Managing Sales Activities:
Manages the development of a strategic account plan for the demand generators in the market.
Manages the property's reactive and proactive sales efforts.
Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
Attends sales strategy meetings to provide input on weekly and overall sales strategy.
Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
Serves as the sales contact for customers; serves as the customer advocate.
Serves as hotel authority on sales processes and sales contracts.
Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
Supports the General Manager by coordinating crisis communications.
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
Interfaces with regional marketing communications for regional and national promotions pull through.
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships:
Develops strong partnerships with local organizations to further increase brand/product awareness.
Develops and manages internal key stakeholder relationships.
Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Leadership:
Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.
Develops sales goals and strategies and verifies alignment with the brand business strategy.
Executes the sales strategy in order to meet individual booking goals for both self and staff.
Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.
Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.
Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.
Creates effective structures, processes, jobs and performance management systems are in place.
Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.
Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
Supports tools and training resources to educate sales associates on winning catering solutions.
Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.
Transfers functional knowledge and develops group sales skills of other discipline managers.
Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.
Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
Candidate Profile
Education and Experience:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
4 year college degree.
Demonstrated skills in supervising a team.
Lodging sales experience.
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
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Job Number: 20026333
Location:
Lagos Marriott Hotel Ikeja, 129A and 129B Oba Ladejobi Street, Lagos, Nigeria
Job Category: Food and Beverage & Culinary
Brand: Marriott Hotels Resorts /JW Marriott
Schedule: Full-time
Relocation?: No
Position Type: Management
Job Summary
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility.
Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).
Core Work Activities
Leading Kitchen Operations for Property:
Leads kitchen management team.
Provides direction for all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Ensures property policies are administered fairly and consistently.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Supervises and coordinates activities of cooks and workers engaged in food preparation.
Demonstrate new cooking techniques and equipment to staff.
Setting and Maintaining Goals for Culinary Function and Activities:
Develops and implements guidelines and control procedures for purchasing and receiving areas.
Establishes goals including performance goals, budget goals, team goals, etc.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Manages department controllable expenses including food cost, supplies, uniforms and equipment.
Participates in the budgeting process for areas of responsibility.
Knows and implements the brand's safety standards.
Ensuring Culinary Standards and Responsibilities are Met:
Provides direction for menu development.
Monitors the quality of raw and cooked food products to ensure that standards are met.
Determines how food should be presented, and create decorative food displays.
Recognizes superior quality products, presentations and flavor.
Ensures compliance with food handling and sanitation standards.
Follows proper handling and right temperature of all food products.
Ensures employees maintain required food handling and sanitation certifications.
Maintains purchasing, receiving and food storage standards.
Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
Ensuring Exceptional Customer Service:
Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Managing and Conducting Human Resource Activities:
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Ensures employees are treated fairly and equitably.
Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
Administers the performance appraisal process for direct report managers.
Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
Observes service behaviors of employees and provides feedback to individuals and or managers.
Manages employee progressive discipline procedures for areas of responsibility.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Additional Responsibilities:
Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Candidate Profile
Education and Experience:
High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.
Or
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.
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Job Number: 20026316
Location:
Lagos Marriott Hotel Ikeja, 129A and 129B Oba Ladejobi Street, Lagos, Nigeria
Job Category: Human Resources
Brand: Marriott Hotels Resorts / JW Marriott
Schedule: Full-time
Relocation?: No
Position Type: Management
Job Summary
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
The position works with the Executive Committee and property leadership team to identify and address employee and organizational development needs.
The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service and leadership skills.
Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
Measures the effectiveness of training to ensure a return on investment.
Core Work Activities
Managing and Administering Employee Training:
Coordinates property compliance training programs such as CPR, PAR, Business We Do, Harassment, Fire Safety, Food Handling, OSHA, etc.
Ensures participants receive the appropriate property and company orientation, understand program materials and build relationships with property leadership team.
Promotes and informs employees about all training programs.
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, and Management Development Program.
Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
Ensures adult learning principles are incorporated into training programs.
Develops, implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills).
Managing Employee Development programs
Provides additional training to participants to increase skills (e.g., HR skills).
Helps employees identify specific behaviors that will contribute to service excellence.
Oversees the Management Development Program.
Coaches managers to enhance own performance and to improve the performance of employees.
Develops specific training to improve service performance.
Works with leadership team to determine development needs of managers.
Designs, develops and delivers a supervisory development program to build effective supervisory skills.
Drives brand values and philosophy in all training and development activities.
Developing Training Program Plans:
Develops and maintains an annual or quarterly training calendar.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
Develops implements and maintains a property orientation program for employees to introduce the company and the culture.
Selects, trains and develops an internal training cadre to support delivery of technical skills training programs.
Evaluating Training Program Effectiveness:
Aligns current training and development programs to effectively impact key business indicators.
Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
Measures transfer of learning from training courses to the operation.
Tracks key business indicators (employee and guest satisfaction, retention and financial results) to determine the effectiveness of current training and development programs.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Candidate Profile
Education and Experience:
2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
OR
4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
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Job Number: 20026237
Location:
Lagos Marriott Hotel Ikeja, 129A and 129B Oba Ladejobi Street, Lagos, Nigeria, Nigeria VIEW ON MAP
Job Category: Revenue Management
Brand: Marriott Hotels Resorts /JW Marriott
Schedule: Full-time
Position Type: Management
Job Summary
Leads inventory management and analysis activities and staff in a given hotel or multi-property market.
Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis.
Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders.
Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees and owners.
Core Work Activities
Managing Revenue Management Projects and Strategy:
Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities.
Monitors the annual pricing process for transient, group and catering rooms, and function space.
Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space.
Develops and executes the hotel(s) strategic plan(s).
Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings.
Establishes long-range objectives and specifies the strategies and actions to achieve them.
Works closely with Sales and Marketing for business opportunities and aims to increase profitability of the organization.
Manages room authorizations, rates and restrictions.
Utilizes brand’s revenue management systems and tools to ensure that revenue and profit are maximized.
Prepares budgets for transient, group and catering.
Updates market knowledge and aligns strategies and approaches accordingly.
Serves as a demand expert for team members, GMs, and regional stakeholders
Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
Promotes and protects brand integrity and positioning.
Participates in quarterly regional reviews.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.
Verifies property diagnostic processes (PDP) are used to maximize revenue and profits.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
Thinks creatively and practically to develop, execute and implement new business plans.
Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues.
Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed.
Analyzing and Reporting Revenue Management Data:
Actively participates in the weekly and long range forecasts.
Compiles information, analyzes and monitors actual sales against projected sales.
Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Analyzes information and evaluates results to choose the best solution and solve problems.
Uses computers and computer systems (including hardware and software) to, set up functions, enter data, or process information.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes.
Prepares revenue and profit opportunity analysis.
Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders.
Compiles information, analyzes and monitors actual sales against projected sales.
Assists with account diagnostics process and validates conclusions.
Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning
Building Successful Relationships:
Develops and manages internal and external key stakeholder relationships.
Provides targeted and timely communication of results, achievements and challenges to all stakeholders.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Develops strong partnerships and relationship with regional team members to successfully achieve regional goals and priorities.
Managing and Conducting Human Resources Activities:
Interviews and hires employees with the appropriate skills to meet the business needs of the operation.
Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Uses all available on the job training tools for employees.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Conducts employee performance appraisals according to Standard Operating Procedures.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.
Solicits feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous bases.
Verifies regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.
Candidate Profile
Education and Experience
A degree in a relevant business discipline preferred or demonstration of equivalent work experience.
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Job Number: 20026327
Location:
Lagos Marriott Hotel Ikeja, 129A and 129B Oba Ladejobi Street, Lagos, Nigeria
Job Category: Rooms and Guest Services Operations
Brand: Marriott Hotels Resorts /JW Marriott
Schedule: Full-time
Relocation?: No
Position Type: Management
Job Summary
Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.
Core Work Activities
Leading Rooms Team:
Champions the brand’s service vision for product and service delivery.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Monitors and promotes room rates, specials, and promotions at the residence.
Managing Profitability:
Analyzes service issues and identifies trends.
Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Reviews and audits expenses.
Managing Revenue Goals:
Monitors Rooms operations sales performance against budget.
Reviews reports and financial statements to determine Rooms operations performance against budget.
Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Ensuring and Providing Exceptional Customer Service:
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
Responds to and handles guest problems and complaints.
Uses personal judgment and expertise to enhance the customer experience.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Interacts with guests to obtain feedback on product quality and service levels.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures that employees understand expectations and parameters for Room duties.
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Managing and Conducting Human Resources Activities:
Interviews and hires employees.
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered
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