Description
Unit: Outsourcing
Supervises: HR Executive, HR Officer, HR Intern
Employment type: Full Time
Job Role
This is an HR Generalist role and you will be responsible for providing tailored HR strategy to fit into each client’s overall business strategy.
You will provide excellent service to all internal and external stakeholders with a view to increasing the company’s reputation and revenue.
Functions & Responsibilities
External:
Serve as the lead point of contact for all clients in your portfolio
Develop effective frameworks for client engagements with timelines
Measure process to ensure that clients and the company are aligned on key performance metrics, establish realistic business goals, and provide accountability through reporting and analytics
Meet and surpass all client expectations
Tailor proposals to fit clients’ specifications
Communicate best practices that will help clients achieve their goals
Own all aspects of client projects, manage projects and work with all other internal stakeholders to establish timelines, present key findings/deliverables when required and ensure repeat business by the client
Ensure that agreed timelines with clients are met
Update and manage payroll records
Provide client and employees with counsel and strategic thought leadership
Ensure Zero client loss due to operational and strategic issues
Achieve and maintain client satisfaction level to 100% on all accounts within your portfolio.
Create folder and maintain all clients’ records within your portfolio; key contacts information, new hires documents, proposals, project documents, DOBs, work anniversaries, etc.
Internal:
Lead and drive all company pitches and efforts to win new businesses
Drive efficient day to day business operations which includes building team members, and influencing cross-functional internal partners to create and execute effective research, analysis, strategy and initiatives.
Lead the team in building Pivotage’ brand reputation and industry position through leveraging external network; taking part in speaking and conference opportunities.
Proficient in using project management tools to manage projects and reports
Provide support in developing and presenting new strategic opportunities
Initiate and drive 1 new client engagement bi-annually
Ensure that agreed timelines with colleagues are met
Provide internal team members with counsel and strategic thought leadership
Key Performance Indicators:
100% execution of clients’ engagement within timeline
0% client loss
Retain and grow existing accounts by 20% in this business year
A minimum of 4clients’ referrals per annum
Attend 2 HR conferences/ trainings per annum
+95% successful client queries resolution within 48hours
Qualification & Experience
A good first degree in any discipline
MBA/ Relevant Masters’ degree will be an advantage
HR certification required
A minimum of 5 years’ experience in an HR role where 2 years must have been spent in a supervisory capacity and as an HR generalist.
Skills / Competence Requirements:
Knowledge:
Nigerian Labour Law
Tax
Skills and Attitude required to succeed on the job:
Professionalism
Proficiency in project management and MS Office Tools; Excel & Word
Presentation skills
Business writing skills
Interpersonal skills
Attention to detail
Analytical skills
Problem Solving skills
Self-motivation
Emotional Intelligence
Initiative
Relationship management
Multitasking
Leading teams, trust and mutual respect
Data sourcing.
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Job ID:HRO/1123/ PC
Location
: Lekki, Lagos
ob Responsibilities
General Human Resource function.
Preparing HR related proposals, organizing trainings, performing HR audits for clients.
Efficiently and consistently handling Human Resource requests of a wide range of clients across the Financial, Energy, Oil and Gas, E-Commerce, FMCG, Manufacturing, Hospitality, ICT and Transportation Sector.
Managing Clients’ portfolios.
Assisting the HR Consultants in preparation of employment packages, and recruitment.
Entering and updating candidate’s data into the company's database.
Preparation of documents and presentations for meetings and events across departments.
Recording key action points during monthly performance meetings and presenting points in subsequent meetings to track performance.
Proficiently scheduling and coordinating meetings, interviews and appointments for the HR Consultant.
Content creating and marketing / brand promotion.
Performing any other HR functions as may be assigned by the Lead HR Consultant from time to time.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Qualifications / Requirements
B.Sc degree in Human Resources or related field.
2 years’ Post Nysc experience as an HR officer, Assistant HR Consultant or relevant Human resources position preferably in an HR Consulting Firm.
Basic knowledge ofPayroll Management.
Detail-oriented and organized.
Basic knowledge of labour law.
Excellent organizational skills.
Strong communications skills.
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