Description
Location:
Surulere, Lagos
Job Summary
We are looking for a Delivery Training Coordinator that will prepare, facilitate, monitor and evaluate VSRs training activities to ensure great delivery experience.
Responsibilities
Designing and developing training programs on need basis
Join VRSs on daily trip to ensure adherence to delivery process and performance report
Analyze customer satisfaction reports and quality periodically to identify the training needs.
Monitor the VSRs’ app usage and ensure compliance
Follow up with the VSRs while in transit to ensure they have high success rate and low RTO
Train and re-train all the VSR to ensure maximum productivity.
Assist in the on boarding and disciplining of VSRs
Giving day to day feedback
Reconciliation report
Educating customers to transfer money via transfer
Ability to learn and use company’s delivery app
Report daily challenges faced by VSRS and recommend process improvement solutions.
Qualifications
B.Sc / HND / OND / NCE qualification
1 year experience in related field
Must have excel and PPT skills
Good leadership skills
Strong communication skills and ability to deal with wide range of VSRs
Practical thinker with ideas of how to develop our good customer experience
Must work on weekends
Strong desire to learn and have attention to details
Demonstrated ability to work in a proactively organization
Must have good team spirit
Responsible for going to field along with to understand the tech challenges.
go to method of application »
Location:
Agbara, Ogun
Job Responsibilities
Preparing job descriptions, advertising vacant positions, and managing the employment process.
Orientating new employees and training existing employees.
Monitoring employee performance.
Ensuring that all employees are organized and satisfied in their work environment.
Overseeing the health and safety of all employees.
Implementing systematic staff development procedures.
Providing counseling on policies and procedures.
Ensuring meticulous implementation of payroll and benefits administration.
Communicating with staff about issues affecting their performance.
Ensuring accurate and proper record-keeping of employee information in electronic and digital format.
Job Requirements
Degree in Business Administration, Human Resources or any related discipline.
Minimum of 4 years of relevant experience in human resources.
Must have worked / working in a manufacturing company (preferably Pharmaceutical or Allied chemical).
Must have worked / working in a unionized establishment.
Must be able to use HR Software
Additional training /certification in Payroll Management will be of great advantage
Labor Relations certification will be an added advantage
Experience as a Skills Development Facilitator will be an added advantage.
Experienced in the area of Performance Management System (PMS)
.
Must have an excellent communication and written skill
Expected to be knowledgeable with employment legislation and possess strategic and commercial insight to the labor process.
Must be able to negotiate with diplomacy.
Must be able to multi-task in a fast-paced environment.
Should possess remarkable conflict management and decision-making skills to ensure employee
Full understanding of HR functions and best practices.
Salary
Attractive.
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