Description
Job Objective:
The Area Manager is responsible for a group of stores. He/She is responsible for ensuring these stores perform against set measurements targets, and that the team of people involved are properly motivated, developed and empowered to perform and progress in their respective career.
Key Responsibilities:
To improve sales growth across your stores through consistent execution of the compliance portfolio.
To improve profitability across your stores through effective cost control
To improve store retail standards through the consistent execution of the key performance indicates.
To provide strong leadership and direction to your stores through clear communication, objective setting and performance management.
To continuously improve the capability of the management teams by coaching and developing both technical and managerial skills
To ensure your stores have the correct skilled resource to meet both operational and customer needs by having a live succession plan in place.
Oversee and manage all aspects of the day-to-day restaurant operations, ensuring that:
Operations are in sync with the Company’s strategy
Identifying, targeting and securing business from new and existing customers
Performance is constantly monitored against clearly established, defined and communicated performance indicators
All value-adding creative activities of the Company are aligned with market opportunity for optimal performance
Develop, administer and constantly review the operational and administrative policies, standards and practices employed by the Company. These shall cover but not be limited to:
Performance Reviews and Audits
Resource Planning and Optimization
Planning and Budgeting
Short Interval Controls
Reporting Systems
Financial and Efficiency Ratios
Asset Management
Ensure compliance with any and all requirements defined/established by Government Regulatory agencies who have an over-sight responsibility of the restaurants’ activities
Develop, build and manage the restaurants’ relationship with all internal and external stakeholders by ensuring that regular and ad-hoc communication meetings/visits/sessions are held as and when required.
Key Performance Indicators:
Financial Indicators (all relative to agreed indices/ratios and or budgets)
Monthly, Quarterly and Annual Revenues (if applicable)
Cost Savings
Revenue Contribution
Gross Profit Margin, EBITDA, PAT
OPEX (Actual vs. Budget)
All other Performance Indicators will be based on performance against agreed objectives
Skills, Competencies and Requirements:
Strong domain knowledge of the QSR Industry and business
Cost Management Skills
Fundamentals of Accounting
Business Planning and Modeling Skills
Problem Solving & Analysis
Performance Management
Strong understanding of the several country’s specific business related laws, regulations and policies
Networking Skills
Relationship Management
Customer Lifecycle Management
General Management Competencies/Requirements:
Strong Leadership skills
Strong Oral and Written Communication skills
Strong Presentation Skills
Strong Negotiation Skills
Strong People Management Skills
Brand Management
Ability to plan, schedule and coordinate effectively
Educational Qualifications/Experience:
Minimum of university degree ( a masters degree in Business Administration will be advantageous)
Previous business development experience in the Food and or Retail environment
Minimum of 8 years working experience
Desired Personal Attributes:
Integrity
Proactive self-starter
Assertiveness & tenacity
Strong cerebral capacity
Ability to work with all levels of management, build partnerships and teams
Highly organized and significant ability to multi-task effectively
Ability to cope with and work under pressure
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