Description
Location:
Lekki, Lagos
Core Responsibilities
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Receive customers and address all issues concerning company products and/or services.
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements
Bachelor’s degree or equivalent
Minimum of 1-year experience in a similar role.
Proficiency in the use of Microsoft Office applications
Ability to stay calm when customers are stressed
go to method of application »
Location:
Lekki, Lagos
Core Responsibilities
Developing and sustaining solid relationships with company stakeholders and customers.
Analyzing customer feedback data to determine whether customers are satisfied with company products and services.
Providing insight into product development and competitive positioning.
Analyzing financial data and developing effective strategies to reduce business costs and increase company
Conducting market research to identify new business opportunities.
Requirements
Bachelor's degree or equivalent in Business Management, Marketing, or a related field.
At least 2 years of work experience in Business Development or a similar field.
Excellent written and verbal communication skills
Ability to multitask
Friendly and Personable demeanor
Microsoft Office proficient.
Exceptional negotiation and decision-making skills.
Strong business acumen.
Detail-oriented
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