Description
Location:
Ikorodu, Lagos
Department: Sales & Marketing
Reporting to: Head of Sales & Marketing
About ENGIE Energy Access
ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.
With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access (EEA) aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.
Job Overview
The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers – responsible for the full customer cycle I.e., sale, fulfil, maintain and recover.
The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.
Key
Responsibilit
ies
Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
Managing installation technicians and maintenance technicians
Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.
Deliverables and Activities:
On time high-quality system installations at the customers premises or any other location as directed by Engie Energy Access.
Coordinate installation technicians and maintenance technicians to ensure systems are installed and maintained,
Support recruitment of new installation and maintenance technicians in the sales area.
Prepare the monthly installation monitoring report for the zonal service coordinator.
Review control monthly commission payments and payroll follow up on faulty installations and inform finance department about deductions.
Repossessions are aligned and coordinated with the customer finance department.
Identify the needs for and recruit new contractors with support from service network team leader.
Responsible for disciplinary for installations and maintenance technicians.
Stock takings
Stock audit report
Providing regular portfolio & compliance reports to zonal sales manager and credit control team
Managing the daily work and activities of area administrator according prioritization policy on workout activities.
Deal with complex scenarios (customer not found, fire, violence etc.)
Assessing internal and external cause for portfolio deteriorations
Participating in the recruitment of new staff and training of existing staff
Monitor and review KPIs + provide feedback area administrator
Conduct periodic performance review of area administrator.
Mentoring each SAs, installation technician, maintenance technician, dual contractor and area admin to enhance operational performance, motivation and engagement.
Educating Sales agents, dual contractors, area administrator, installation technicians, maintenance technicians and in applicable policies, guidelines provided by zonal sales manager and credit departmental standards.
Support conducting quarterly inventory audits for all service centres.
Require
d Skills and
Experience
Degree and/or experience in portfolio management/microfinance or its equivalent.
Previous experience in a managerial position is an added advantage
Ability and passion for coaching and training.
Strong ability in planning and organization.
Excellent verbal communication skills with customer focus
Computer literate, team player and dynamic self-starter.
Willing to travel/assign in any geographic area in Nigeria
Ikorodu resident or willing to relocate there
Fluent in English.
Highly Desired Skills:
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
go to method of application »
Department: Customer Experience
Reporting to: HG
About ENGIE Energy Access
ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.
With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access (EEA) aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.
Job Objective
Engie Energy Access is looking for bright, highly motivated and disciplined Telesales officer. They will be expected to provide excellent customer service to all Engie Energy Access customers or potential customers on social media and other online channels, employ telesales methods to close sales from potential customers from online channels, market storms and activations and track leads to conversion of online leads customer funnel.
Key Responsibilities
Maintain accurate call logs and accurate reporting and qualify leads
Close Quality Sales
Ensure the correct and right customer education is given to all potential customers.
Ensure customer records are stored on DB and data confidentiality is observed throughout the customer application process.
Build repeat sales through strong customer relationships, rather than using high-pressure sales techniques.
Deliverables and Activities:
Conduct follow-up calls with new and recent customers, in line with Engie Energy Access’ guidelines and policies.
Conduct Outbound Calls to new or existing upselling customers.
Prove commercial and financial awareness of product bundles in completing assigned tasks.
Complete assigned tasks in line with applicable policies, guidelines, processes, and procedures.
Seek opportunities to learn and develop within Engie Energy Access and through training.
Analyse the sales funnel: Identifying potentiality of outbound and inbound calls, and where they are in the sales funnel.
Required Skills & Experience
An OND / HND / Bachelor's degree from a recognized institution
1 year of experience in a telesales related role.
Proven track record of going above and beyond to get the job done
Excellent verbal communication skills, ability to communicate with many different types of people
A person that does not give up after facing challenges
A person eager to grow and learn
Commercial acumen and ability to sell
Capacity to innovate and create new sales and marketing processes
Ability to build relationships and work in a fast-growing start-up environment
Drive to make every sale an excellent customer experience
Self-starter with a passion for the Engie Energy Access vision to plug in the world
Ikorodu resident or willing to relocate
Highly Desired Skills:
Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and 1 or more other Nigerian Languages
Critical thinking skills (ability to think outside the box)
Good problem-solving skills (solutions oriented)
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas
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