Description
Job Id: 1307043
Location:
Lagos, Nigeria
Area of Interest: Customer Experience
Job Type: Professional
What You'll Do
The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.
You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-time closure, as well as minimize renewals risk and financial attrition.
You will bring strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.
Key Responsibilities
Key responsibilities and activities include:
Develop knowledge base of end-to-end renewals cycle including up-sells and close on-time contracts for assigned accounts
Learn customer’s industry/business
Articulate Sales/BD/Renewals hand offs
Aware of Cisco's technology and what differentiates our products from competitors. Guidance required on regular basis.
Executes renewal contracts for products and services on small accounts with low complexity
Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.
Monitors quote creation progress to mitigate contract closure risks.
Conduct analysis and provides recommendations to maximum value
Conduct process management and financial assessments to support renewals process
Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement
Monitor and reports state of customer relationships, pipeline, forecasts and new prospects
Assist Renewals team with ad hoc requests to meet customer need
Initiates the start of cross-functional relationships with Sales, BD and Operations
Who You'll Work With:
This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.
Who You Are
You analyze the customer environment, industry, market impact and Cisco footprint
You can implement policies for forecasting, data quality and accuracy
You'll build an understanding of Customer and Partners procurement processes
You will gain experience with CRM tools i.e. SFDC
You'll develop basic consultative selling skills
You love executing win-back strategies for inactive customers
If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.
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Job Id: 1313683
Location:
Lagos, Nigeria
Area of Interest: Engineer - Network
Job Type: New Graduate
Technology Interest: Networking
Program Start Date: September 2021
What You Will Do
By joining the Customer Experience Delivery team you will become a trusted advisor to our customers. You will consult with them to build a solid, long-term relationship, providing thought leadership in solving their technology challenges and supporting them in achieving their business outcomes.
On a day to day basis, this involves working with them directly to review their technical business requirements in order to propose new technology designs that will meet their current and future needs. This will involve the provision of a range of IT consultancy services and the creation and presentation of project documentation incorporating elements design, implementation and testing in line with Cisco standards.
On an average day this means:
Building and maintaining relationships with a variety of international customers
Navigate customers through evolving technology and digital transformation
Prepare customer's business and technology infrastructure for emerging trends
Propose and review data center, cloud, network or security designs exceeding business specifications
Install, configure, and integrate new solutions or applications of Cisco and Third Party solutions
Keeping an eye on the ever-increasing security requirements and constantly evolving threat landscape
Manage or optimize existing network or cloud infrastructure with redundancy and risk mitigation in mind
Solve technology and software problems that cross a broad range of technologies, help reduce risk and increase operational efficiency
Opportunity for travel and face-to-face customer consulting as required
Building a specialization in a specific technology, customer or market segment, based on broad general training
Requirements
What you will need to succeed:
You are excited by the fascinating world of Cisco software, security or infrastructure solutions, and you love to see customers succeed.
You have minimum a B.Sc / BA from a 3 - 4 year technical program degree in Engineering, Cyber Security, Computer Sciences, Physics or Mathematics preferred
You are able to live and work in Nigeria with no additional VISA sponsorship from Cisco
You are fluent in English
A technology enthusiast, enjoying talking about innovation and always keeping up with the latest technology news.
A strong communicator with the confidence to engage and talk to a wide range of people.
View team collaboration as instrumental to achieving success.
Enjoy looking at practical real life challenges and think creatively to solve them.
Approach situations with an open and curious mind, taking on challenges with an eye for opportunity.
Programme Structure
First 6 months (together with all associates from across EMEAR): full-time training, shadowing and job rotation. If you have no work experience this will act as your transition from the university campus to work life.
After 6 months: join the local CX team in Nigeria, assuming ownership and responsibility of regional CX deliverables and customer success, supported by ongoing mentorship and guidance to accelerate your continuous development. Shape solutions of real-world challenges, closely mentored and integrated into our diverse team.
What We Can Offer You
Participate and thrive in the Cisco team culture, built on openness and transparency. You will spend the start of your career with Cisco in one of our training hubs (Krakow, Poland) where you will have the opportunity to connect and socialize with a large group of like-minded associates from all over Europe. Through world-class training you will have the opportunity to become a leading expert in Software, Cloud, Mobility, Security, Collaboration or Datacenter. You will then move into your permanent role where you will be given real responsibility from day one.
You will have the opportunity to combine your degree education with learnings from our advanced training environment to build creative solutions to real business challenges. We want you at the heart of the Cisco transformation to software, services, and solutions.
We offer a fantastic work environment while you will receive a competitive salary and generous benefit; including ability to work remotely and lead a balanced lifestyle.
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