Description
Req ID: 593504
Our Exciting Opportunity!
We are now looking for an Integration Engineer to analyze, prepare, implement and verify the configuration and integration of a node, network and/or system.
Your scope of work could include the scenarios of introduction, upgrade expansion, functionality and capacity. Your work will in part form our customer legacy..
You will:
Deploy and integrate SGSN/MME/PGW/SGW/PCRF on native and virtual platforms.
Perform activities on customer production environment.
Perform upgrade and updates of node.
Documentation and understanding of solution.
Requirements
To be successful in the role you must have:
Education: Academic Degree, minimum on Bachelor level, in Engineering (IT, Telecom)
Minimum years of experience: 5
Domain experience: Packet Core
Experience on Packet core portfolio (SGSN/MME/PGW/SGW/PCRF) or OpenStack cloud and Kubernetes Knowledge.
What ́s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it.
Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
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Req ID: 576529
Our Exciting Opportunity
We are now looking for a key member to join our Managed Services team! As a member of our MSIP Operations Assurance team, you will be responsible for the financial, operational and delivery performance of the operations within a managed services deal.
In this role, you will play a valuable role to handle the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) with delivery organizations, managing the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and serving as the primary escalation point for critical incident, Operations escalations, and performance reporting towards the customer.
You will:
Manage end-to-end delivery of operations for a specific customer, including delivery performance based on SLA, providing performance reporting on customer networks and IS/IT
Coordinate any operational interface between delivery units and customer’s retained organization
Act as main customer interface in managing major incidents, providing resolution reporting to customer and escalating the incident as necessary
Ensure problem management activities are performed and supported by all delivery organizations
Coordinate customer reporting meetings for problem management status
Gain customer approval for solutions and/or negotiate penalties in case of customer non-acceptance
Plan for preventative maintenance that covers customer requirements, report on any impacts and grant customer approval as necessary
Continuously drive for efficiency, improvements and excellence in service delivery
Requirements
To be successful in the role you must have:
Education: Bachelor's Degree in Engineering / IT / Telecom
Min years of experience: 8 Years relevant experience
Domain experience: Packet Core (GGSN/EPG/MPG, SGSN/MME, DNS, SAPC)
Possess good knowledge of MSTOP processes & MSDP tools, Operation Services and Shared Solutions Services
Strong Customer Management & engagement skills
Reporting & Governance skills
Solid presentation and communication skills and the ability to share your knowledge
Good financial understanding and cost awareness
Operations delivery management
Incident and problem management
Preventative maintenance
Service delivery efficiency
Demonstrated ability in delivering results and meeting customer expectations
What ́s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it.
Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
Welcome to an inclusive, global company where your opportunity to make an impact is endless.
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