Customer service representative

Lagos Mainland    07-11-2019
35,000 ₦
 

Description



We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

.Maintaining a positive, empathetic and professional attitude toward customers at all times.
.Responding promptly to customer inquiries.
.Communicating with customers through various channels.
.Acknowledging and resolving customer complaints.
.Knowing our products inside and out so that you can answer questions.
.Processing orders, forms, applications, and requests.
.Keeping records of customer interactions, transactions, comments and complaints.
.Communicating and coordinating with colleagues as necessary.
.Providing feedback on the efficiency of the customer service process.
.Managing a team of junior customer service representatives.
.Ensure customer satisfaction and provide professional customer support.

Requirements:

.High school diploma, general education degree or equivalent.Ability to stay calm when customers are stressed or upset.
.Comfortable using computers.
.Experience working with customer support.

Related search

H

Customer Service Representative

Minimum Qualification: Degree Experience Level: Mid level Experience Length: 2 years Job Customer Service Representative Responsibilities: Developing and sustaining solid relationships with company stakeholders and customers. Analyzing customer feedback data to determine whether customers are satisfied with company products and services. Recruiting, training, and guiding business development staff. Providing insight into product development and competitive positioning. Analyzing financial data and developing effective strategies to reduce business costs and increase company profits. Conducting market research to identify new business opportunities. Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities. Meeting with potential investors to present company offerings and negotiate business deals.
Lagos Mainland    2020-03-08
50000$
C

Customer Service Representative


Job Description


The ideal candidate loves talking to people and proactively solving issues.

You will be responsible for converting customers into passionate evangelists.


Responsibilities


Communicate with customers via phone, email and chat

Provide knowledgeable answers to questions about product, pricing and availability

Work with internal departments to meet customer's needs

Data entry in various platforms

Deliberate planning, strategy and goal setting

Development of brand awareness and online reputation

Content management (including website)

SEO (search engine optimization) and generation of inbound traffic

Cultivation of leads and sales

Reputation management


Qualifications


At least 1 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work.

Lagos Mainland    2020-04-10
0$
M

Customer Service Representative


Job Description


Attend to all customer enquiries promptly

Resolve customer issues and complaints on service related matters

Receive and process customer's requests promptly and efficiently

Build and maintain long term and profitable relationships with customers

Deliver efficient and quality customer service consistently.

Maintain a database for collating useful customer information.

Log issues on service delivery and follow-up with customer or the relevant units on providing solutions to these issues.


Requirements


Applicants must possess a minimum of Second Class Division for holders of BSc. and Upper Credit for HND holders.

Must have 1-3 customer service experience


Skills and Competencies:


Computer Skills (compulsory)

Excellent customer relationship management

Good Oral & Written communication

Sales & Marketing skills

Excellent inter-personal skills

Problem solving and conflict resolution

Must have basic knowledge in Microsoft Word and Excel.

Organized, detail-oriented and can work in a fast-paced environment

Lagos Mainland    2020-04-14
0$
Q

Customer Service Representative Intern


We are looking for a
Customer Service Representative Intern
with excellent communication and interpersonal skills.

Job Description



Maintaining a positive, empathetic and professional attitude toward customers at all times.



Responding promptly to customer inquiries.



Communicating with customers through various channels.



Acknowledging and resolving customer complaints.



Knowing our products inside and out so that you can answer questions.



Processing orders, forms, applications, and requests.



Keeping records of customer interactions, transactions, comments and complaints.



Communicating and coordinating with colleagues as necessary.



Providing feedback on the efficiency of the customer service process.



Managing a team of junior customer service representatives.



Ensure customer satisfaction and provide professional customer support



Work with customer service managers to ensure proper customer service is being delivered.



Job Requirement



Strong phone contact handling skills and active listening



Familiarity with CRM systems and practices



Customer orientation and ability to adapt/respond to different types of characters



Excellent verbal and written communication skill



Ability to multitask, prioritize, and manage time effectively



Applicants must be comfortable using computers.



Ability to stay calm when customers are stressed or upset.



Must be available to work occasionally at nights, holidays and weekends



Familiarity with all of the goods and services offered by the company





Note



Applicants must be based in Lagos. Living within close proximity to Gbagada is a plus.



Applicants must be ready for an interview and aptitude test which will be conducted via skype.


Lagos Mainland    2020-04-29
0$
Q

Customer Service Representative Intern Recruitment at Quickmove.com.ng

Quickmove.com.ng is a moving & relocating company located in Lagos Nigeria for your home, office and equipment moves. Our team of experienced property movers and packers will not only make your move stress-free but also take pride in ensuring your home or office move is done quickly, seamlessly and effectively.
We are recruiting to fill the position below:
Job Position: Customer Service Representative Intern
Job Location:
Lagos
Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support

Work with customer service managers to ensure proper customer service is being delivered.

Job Requirements

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt / respond to different types of characters

Excellent verbal and written communication skill

Ability to multitask, prioritize, and manage time effectively

Applicants must be comfortable using computers.

Ability to stay calm when customers are stressed or upset.

Must be available to work occasionally at nights, holidays and weekends

Familiarity with all of the goods and services offered by the company

Excellent communication and interpersonal skills.

Method of Application
Interested and qualified candidates should send their CV to:

[email protected]
using the "Job Title" as the subject of the email.
Note

Applicants must be based in Lagos. Living within close proximity to Gbagada is a plus.

Applicants must be ready for an interview and aptitude test which will be conducted via skype.
Lagos Mainland    2020-04-30
0$
C

Customer Service Representative Job at Compugeen Nigeria

Compugeen is a premier value-added service company and technology solutions provider in Africa, Europe and North America with presence in Nigeria, Kenya, South Africa, Dubai, United Kingdom, United State and Canada We are a fast-paced global payment company that allows businesses to accept e-commerce, mobile,& point-of-sale payments and help them make payments seamlessly from their accounting system with robust bank reconciliation function.
We are recruiting to fill the position of:
Job Position: Customer Service Representative
Job Location:
Lagos, Nigeria
Job Description

The ideal candidate loves talking to people and proactively solving issues.

You will be responsible for converting customers into passionate evangelists.

Responsibilities

Communicate with customers via phone, email and chat

Provide knowledgeable answers to questions about product, pricing and availability

Work with internal departments to meet customer's needs

Data entry in various platforms

Deliberate planning, strategy and goal setting

Development of brand awareness and online reputation

Content management (including website)

SEO (search engine optimization) and generation of inbound traffic

Cultivation of leads and sales

Reputation management

Qualifications

At least 1 - 3 years' of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work.
Lagos Mainland    2020-04-10
0$