Customer Service Representative

Description

Patricia is an alternative payment solutions company that facilitates the easy use of cryptocurrencies for everyday transactions. By harnessing the intrinsic power of Blockchain technology, Patricia is set to make Crypto easy for mankind, hereby creating a new and sustainable path for the present and future generations.

RESPONSIBILITIES

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and email handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts.
• Follow communication procedures, guidelines and policies.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support at all times.

REQUIREMENTS

• Degree in any relevant field.
• Minimum of 2 years’ experience working as a customer service representative.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Candidate must be residing around Lekki/Ajah axis.

METHOD OF APPLICATION

• Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail on or before 17th March,2022.

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