Customer Service Representative

Description

Property MetroFinders, a Real Estate Consulting, Marketing and Management firm, is recruiting to fill the position of a Customer Service Representative in Lagos.

Job Summary

• We are looking for customer-oriented service representatives. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
• This role is for individuals with a MAXIMUM of Ordinary National Diploma (OND) or NCE. If you have other qualifications of BSc, HND, MSc, No need to apply, else application would be automatically rejected.
• High School Diploma, SSCE Graduate / Awaiting JAMB Admission, General Education Degree (GED), or equivalent can also apply for the position of Social Media / Digital Posting & Updating Executives with proper training to be given to successful applicants.

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keeping records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Maintaining a positive, truthful, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Ability to think strategically and lead
• Strong client-facing and communication skills
• Knowing our products inside and out so that you can answer questions.
• Providing feedback on the efficiency of the customer service process.

Requirements

• This role is open to ONLY individuals with a MAXIMUM of Ordinary National Diploma (OND). If you have other qualifications of BSc, HND, MSc, No need to apply else, the application would be automatically be rejected.
• 1 - 3 years of work experience.
• Must not be above 25 - 27 years old at the time of application (Necessary)
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Processing orders, forms, applications, and requests.
• Ability to stay calm when handling all types of clients
• Comfortable using computers.
• Teachable and with ready to learn attribute
• Candidates living in areas close to Yaba and Ikeja / Ogba / Ojodu / Agege would be most preferred
• Female applicants preferred.

Remuneration

How to Apply

Note:

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