Description
Job Objective
As Jumia Global Manager at Jumia, you will be at the center of our relationship with overseas sellers.
Your main challenge will be to build a good relationship with the global team and play a key role in ensuring that Jumia offers AAA service to their customers with a diverse assortment across multiple international sellers.
In order to achieve the highest standards of service to which Jumia aspires, you will need to fully integrate the project within the local marketplace while ensuring operations are up to international standards for sellers and customers alike.
As part of the local team, you will be in contact with all local departments (Finance, Jumia Service, Commercial, Customer service, Vendor operations), local logistics partners, Jumia’s Asia team, and the central team in Dubai.
Key Responsibilities
Manage the commercial and operational performance that enables Jumia to achieve growth objectives whilst maintaining the right operational fundamentals
Plan & execute marketing initiatives geared towards driving new customer acquisition
Drive growth by ensuring the development of a vast and varied product range, not easily accessible in your market whilst developing international consignment on key assortments articles
Ensure top-notch operational performance for international sellers
Organize the warehouse inbound activities for international sellers
Requirements & Qualification
Top Engineering or Business Schools and Universities Degree
A previous experience of at least 4 years in management consulting, e-commerce, venture capital, company creation or category management (retail) would be appreciated
Proficiency in MS Office and Excel
Ability to analyze large data sets to make strategic decisions
Performance and action-oriented
Strong entrepreneurial skills, leadership, and drive
Strong communication skills
Strong interpersonal skills: Convince the people and your team that you are making the right decisions
Well organized
Capacity to challenge and improve processes
Demonstrated ability to work in a fast-paced and competitive environment.
We Offer
A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
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Job Objective
As 3PL Account Associate, you will manage overall logistics and riders of multiple cities across a cluster leading on-demand delivery operations and maintaining excellent customer service experience 24/7. Taking ownership of daily rider’s roll call, face to face communication with riders. Monitoring, measuring, and improving compliance, and performance of riders/partners.
Key Responsibilities
Oversees all daily logistics-related operations issues on the ground.
Directing, optimizing, and coordinating the full order cycle.
Leads communications with vendor agents for processed orders
Request scheduling of riders after roll call.
Responsible for confirmation of riders availability
Supervise, coach multiple rider managers and rider trainers.
Oversees and ensures riders arrives at the restaurant for roll call
Monitor overall compliance of riders and partners as per SOPs
Provide weekly performance updates.
Follow up with respective partners to confirm riders availability
Chase riders to deck and ensure completion of shift hrs
Requirements & Qualification
Interested candidates should possess relevant qualifications with a minimum of 3 years experience.
Strong communication skills: Experience in managing a bigger group of people.
Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
Ability to analyze data and drive insights from comprehensive data reports.
Ability to deal with ambiguity, work under pressure, and handle stress.
We Offer
A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
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