Description
Job Number: HOT07CEU
Location:
Transcorp Hilton - Maitama, Abuja
Job type: Contract
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Job Level: Team Member
Job: Finance and Accounting
Job Summary
An Outlet Cashier with Hilton Hotels and Resorts will oversee operations and perform daily cashier duties in Food and Beverage outlets..
Description
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences.
The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What Will I Be Doing?
As an Outlet Cashier, you will work in Food & Beverage outlets, oversees operations & reports by collecting necessary information from F&B outlets and recommending improvements as required.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Perform daily cashier duties
Close all checks to various settlement keys on Micros.
Monitor and investigate all open checks in Micros.
Execute tasks/requests as instructed by the Director of Finance.
Perform other functions assigned by the department head.
What Are We Looking For?
An Outlet Cashier serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Bachelor's Degree / Higher National Diploma in Accounting.
Previous experience in Accounts / Finance functions.
Must have completed NYSC.
Good Knowledge of financial operating systems and procedures.
Good interpersonal and communication skills.
Excellent analytical skill.
Good knowledge of MS Suite.
Are there any Special Conditions Related to this Position?
Yes. a reference check from at least two previous employers if any. Hilton Worldwide will conduct this check during the employment process.
Benefits
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
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Job ID: HOT07CJ8
Location:
Hotel Curio Lagos Airport - Ikeja, Lagos
Job Description
A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in / check-out, Guest requests, concierge services and promotion of in-house activities.
What Will I be Doing?
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.
A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What Are We Looking For?
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Front Office experience in the hotel, leisure, and / or retail sector
Strong commercial / business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter-personal, and communication skills
A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
A relevant supervisory / management certificate / diploma or degree
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Job Number: 21034456
Location:
Marriott Hotel - Ikeja, Lagos
Job Category: Reservations
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management
Position Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21018612
Location:
Marriott Hotel - Ikeja, Lagos
Job Category: Food and Beverage & Culinary
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management
Position Summary
Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
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Job Number 21019341
Location:
Marriott Hotel - Ikeja, Lagos
Job Category: Golf, Fitness, & Entertainment
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management
Position Summary
Wash, mop, and clean the pool deck.
Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.
Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
Promote the rules and regulations of the recreation facility.
Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
Provide assistance to injured guests until the arrival of emergency medical services.
Obtain, fold, and stack towels according to company procedures.
Responsibilities
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Enter and locate work-related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested.
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Job Number: 21017948
Location:
Marriott Hotel - Ikeja, Lagos
Job Category: Engineering & Facilities
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Position Type: Non-Management
Position Summary
Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment.
Calibrate all controls, gauges, meters, etc.
Identify, locate, and operate all shut-off valves.
Order, mark, and stock parts and supplies as needed.
Maintain inventory and purchase orders log.
Inspect tools, equipment, or machines. Enter and locate work-related information using computers.
Operate power lift.
Complete the life safety checklist, including the fire-pump run test and generator run test.
Inspect fire sprinkler valves and alarm systems.
Assist in development of disaster response protocols.
Respond and attend to guest repair requests.
Responsibilities
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Speak with others using clear and professional language.
Visually inspect tools, equipment, or machines.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight.
Stand, sit, or walk for an extended period of time.
Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21033053
Location:
Sheraton Lagos Hotel - Lagos
Job Category: Rooms & Guest Services Operations
Brand: Sheraton Hotels & Resorts
Schedule: Full-Time
Position Type: Non-Management
Position Summary
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages.
Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation.
Operate telephone switchboard station.
Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Arrange transportation for guests/visitors.
Count and secure bank at beginning and end of shift.
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Responsibilities
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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