Description
Job Description
JForce is a physical sales and marketing channel.
JForce is:
A network of 80,000 sales consultants placing orders on Jumia on behalf of other people. On each order they place, they earn a commission.
A network of 100 offline stores where customers can come Place & Collect orders
The objective through this network is to overcome e-commerce main challenges of internet access, how to place an order online and trust. Therefore, JForce is a key acquisition channel for new customers, partners, and sellers.
Finally, JForce program has the aim of empowering entrepreneurs and generating employment through the full support of Jumia established a brand.
Jumia JForce team is there to lead the consultant network to grow through marketing and commercial initiative.
Jumia through JForce is launching a new business line to support brands reach retailers in a more efficient way. Jumia will act as a distributor, allowing retailers to buy their full assortment at distributor price.
With the support of Area sales representatives, Jumia will acquire & train stores to Jumia e-commerce platform.
The JForce brand to store Area Sales Representative will be responsible for kicking off a new business line delivering world-class customer experience to stores thanks to a deep understanding of the offline retail industry and Jumia.
The JForce Store Recruiter will report into Head of Brand to Store and will work closely with the Head of Offline Sales.
Your position as JForce Brand to Store Area Sales Representative entails:
Identification and recruitment of new Stores in your given location.
Support recruited stores to place orders on Jumia platform.
Train the stores on all Jumia dimension (e.g. delivery timeline, how to place an order, how to track the order, etc.).
Drive autonomy within your network of stores. The objective is that stores place orders by themselves.
Collection of data about the store (e.g. location, type of business, size, brands available, etc.)
Management of performance and relationship with the network of stores (drive sales and autonomy)
Daily reports on the performance vs target and action to be taken during the week.
Propose innovative processes involving marketing push and communication channels to improve delivery on growth objectives.
Qualifications
Strong knowledge of Nigerian offline market (both grey and structured)
Strong interpersonal skills to motivate, convince & train stores to place orders through Jumia.
Very strong sales skills to lead negotiation and deliver on objectives.
Fast learner and well organized
Resistant to stress
Performance-driven, action & result oriented.
Very independent with a strong ability to go further than the expectations.
go to method of application »
Job Description
We are looking to recruit a
Customer Service Intern.
This is a learning experience with a team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.
Qualifications
Knowledge, Skills, and Experience
Minimum BSC degree in any field
1-2 years of experience in Customer Relationship Management will be a plus.
The ability to speak Hausa is a plus.
Computer skills including the ability to use spreadsheet and word-processing programs at a basic proficient level
Effective communication and interpersonal skills (both written and verbal)
Self-motivated and able to work independently and in team environments
Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
Ability to multi-task and manage several projects simultaneously
Exceptional customer service and follow up skills
Additional Information
Location
Yaba, Lagos
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