Description
Job Number: 21052641
Location:
Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos, Lagos, Nigeria
Job Category: Rooms & Guest Services Operations
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type: Non-Management
Located Remotely? N
Position Summary
Transport Associates to/from assigned destinations using property vehicle.
Document all trips prior to the start of and at the conclusion of each trip.
Park vehicle in designated location when not in use.
Inspect property vehicles for damage and cleanliness.
Check tire pressure and fluid levels for property vehicle, and refuel as necessary.
Notify appropriate personnel of any vehicle maintenance needs.
Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.
Job Responsibilities
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects).
Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21053245
Location:
Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos, Lagos, Nigeria
Job Category: Event Management
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type: Management
Located Remotely? N
Job Summary
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
Core Work Activities
Managing Banquet Operations:
Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
Applies knowledge of all laws, as they relate to an event.
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
Adheres to and reinforces all standards, policies, and procedures.
Maintains established sanitation levels.
Manages departmental inventories and maintains equipment.
Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
Schedules banquet service staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams:
Sets goals and delegates tasks to improve departmental performance.
Conducts monthly department meetings with the Banquet team.
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
Acts as a liaison to the kitchen staff.
Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service:
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Ensures employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities:
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Observes service behaviors of employees and provides feedback to individuals.
Monitors progress and leads discussion with staff each period.
Participates in the development and implementation of corrective action plans.
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Attends and participates in all pertinent meetings.
Education and Experience
High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area
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Job Number: 21054065
Location:
Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos
Job Category: Food and Beverage & Culinary
Brand: Marriott Hotels Resorts
Schedule: Full-Time
Relocation?: N
Position Type: Non-Management
Located Remotely?: N
Responsibilities
Communicate any assistance needed during busy periods to the Chef to ensure optimum services.
Notify manager if a product does not meet specifications.
Check and ensure the correctness of the temperature of appliances and food.
Monitor the quantity of food that is prepared and the portions that are served.
Ensure proper portion, arrangement, and food garnish to be served.
Serve food in proper portions onto proper receptacle.
Set-up, clean and break down work station.
Wash and disinfect kitchen area including tables, tools, knives, and equipment.
Prepare ingredients for cooking, including portioning, chopping, and storing.
Wash and peel fresh fruits and vegetables.
Prepare and cook food.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others; support team to reach common goals.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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Job Number: 21054062
Location:
Marriott Hotel - Ikeja, Lagos
Schedule: Full-Time
Brand: Marriott Hotels Resorts
Job Category: Food and Beverage & Culinary
Position Type Non-Management
Position Summary
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator.
Ensure proper portion, arrangement, and food garnish.
Maintain food logs.
Monitor the quality and quantity of food that is prepared.
Communicate assistance needed during busy periods.
Inform Chef of excess food items for use in daily specials.
Inform Food & Beverage service staff of menu specials and out of stock menu items.
Ensure the quality of the food items.
Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.
Responsibilities
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Anticipate and address guests’ service needs.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
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