Customer Service Jobs In Lagos Mainland

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

OpportunityMaersk is looking for a candidate to take up the role of a Customer experience Agent in Lagos, Nigeria. This position would involve Delivering a superior Customer experience to our customers, Proactively identifying issues and mitigating them, and ensuring issues raised are resolved quickly. The position holder will also be in charge of

Meeting Room and Client Suite ManagementProfessional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional, warm and genuineEnsure all meeting rooms are kept clean, tidy are ready for use– ensurehighest level of cleani

What you will do:Support clients on their customer experience and digital transaction journeys.Define and deliver transformational experiences for our customers and employees that drive innovation.Lead delivery of engagements and take responsibility for project teams.Present insights and recommendations enabled by strategic thinking, technical know

About the role:The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.What you would be expected to doManaging large amounts of inbound and outbound calls in a timely manner while following

Description:Reaching out to customers before their respective renewal dates to notify them of the renewal.Identify opportunities to cross-sell existing products and services to customers to generate company revenue. Also upsell products and services to existing clients to increase sales and improve the profit margin.Build excellent knowledge of D&B

DescriptionThe Client Relationship Officer is responsible for processing the loans, monitoring the loan portfolio and developing the Advans La Fayette MFB loan clientele.He/she will also be responsible for developing the savings and deposits portfolio for the target groups. The client Officer will spend more than 70% of the time on the field by per

The role:We are seeking a highly skilled and experienced Senior Manager - Customer Success to join our Open commerce eB2B marketplace platform.Your primary focus will be on driving LTV (Lifetime Value), Buyer Retention & engagement within the platform across all markets.As part of the role, key indicators for you would include Average Order Value,

Principal Duties & ResponsibilitiesCustomer Experience StrategyDesign and implement strategies to boost both customer relationship and the customer experience journeyDevelop feedback or complaints procedures for customers to useImproving customer service procedures, policies and standards for the organization.Ensure the creation and adjustment of p

Job DescriptionManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/custome

Job Summary:We are seeking a dedicated POS/PSSP Customer Support Analyst to join PayZeep’s Client Delivery team.This role is pivotal in providing top-notch support to our Point-of-Sale (POS) and Payment Solution Service Provider (PSSP) clients.The ideal candidate should possess excellent problem-solving skills, a customer-centric approach, and th

Interested and qualified candidates should apply

RequirementsThe right candidate must have an experience in dispatch delivery companyThe right candidate must have experience in customer serviceThe right candidate must have previous experience in handling and controlling waybill from one state to anotherThe right candidate must be smart and intelligent in handling customers related issues and feed

Mission:Oversee the operations or activities of various customer care units within MTN Nigeria and ensure timely resolution of customer issues and complaints.Identify service problems and employ the best solution to ensure a high-quality service for all MTNN customers.Description:Serve MTNN’s customers and provide solutions to improve the custome

DescriptionProvide feedback on consumer usage and perceptions of MTNN product and services for product evaluation and business developmentReport on competitor activities regarding retail sales and services within the regionsMaintain brand alignment in rendering sales and services in service centre environmentManage support services in assigned to t

Responsibilities:Supervising the daily operations of the customer service departmentTaking ownership of customers issues and following problems through to resolutionCreate engaged customers and facilitate organic growthSetting a clear mission and deploying strategies focused on that mission.Always ensure the satisfaction of customersDrive speed of

Job DescriptionCustomer Outreach:Monitor and Analyse Kitchen related complaints and ratings and give daily feedback (on a shift by shiftIn charge of the recording, tracking and communicating meal replacementsLiaise with CS team lead to Initiate outbound calls or communication with customers to provide proactive support when orders are running late

We are looking for a Customer Success Manager based in South Africa or Nigeria or who will be responsible for developing long-term relationships with our customers.What will I be doing?Working with both our internal teams as well as clients.Provide “voice of customer feedback” to internal DLOCAL teams.Develop effective long-term key customer re

Job DescriptionThe Client Communication Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels which includes Email, letters, social media and live chat.The team lead manages, leads and supports a dynamic team in its day-to-day opera

Job RoleService Excellence: Establish and maintain service standards, KPIs, and SLAs to consistently deliver high-quality service and customer satisfaction.Customer Advocacy: Foster customer loyalty and advocacy by actively seeking feedback, testimonials, and case studies.Escalation Handling: Manage and resolve escalated customer issues, demonstrat