Customer Service Jobs In Lagos Mainland

Job ObjectiveThe Customer Service Sales Agent is responsible for proactively reaching out to customers, assisting them in making new bookings, and converting pending bookings into confirmed reservations.This role involves making and receiving calls, managing new bookings, and providing excellent customer service to finalize the booking process.Job

Customer Service Responsibilities include:Manage large amounts of incoming phone callsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/

About the jobAdminister the collection and entry process of 400+ monthly orders from clients via daily calls.ResponsibilitiesEnsure all requirements of client's trips entered into the order entry systems are accurate i.e client, location, time of order, rates etcWork closely with existing and new businesses to ensure customer satisfaction.Source, F

ResponsibilitiesResponsible for the feedback operation, dealing with user feedback on a daily basis.Responsible for monitoring user feedback, spot any abnormal feedback amount changes in time.Able to identify bugs and advice, and can forward to corresponding team to follow up the feedback.Responsible for the establishment and operation of user grou

Responsibilities:Uphold and promote the client's philosophy of Customer at the center of our universe.Ensure proper and efficient customer service experience for clients, customers and guests.Create and implement a plan to influence great customer experience for all stakeholders (Internal and External).Requirements:Candidates with a background in a

Eligibility Criteria ApplicationYou are a mom who meets the underlisted criteria:A bachelor’s degree or HND with a minimum of 2:2 or upper creditA professional certificate and evidence of professional development coursesA minimum of 1 year of professional experience before your career breakWe value diversity in our workplace and encourage qualifi

Job DescriptionThe individual will be responsible for:maintaining relationships with existing company clientsUpdating the produce list on a weekly basisSending the updated list to clients via email and WhatsAppProcessing orders for deliveryFollowing up with clients if orders are not being received as expectedCoordinating with the crop management an

Job SummaryThe Customer Service Manager is responsible for ensuring a high-performing operation by leading, engaging, coaching, motivating and developing front-line team members. The customer service Manager will supervise the on-time performance of all of United Nigeria’s domestic, regional and international, transit passenger, baggage, cargo an

Main ResponsibilitiesManage a portfolio of clients:Build a portfolio of clients by:Proposing the service to existing Advans clientsProspecting potential clients at their business places and following up through regular contact with prospectsMonitor the deposits of the clients under supervision.Grow the individual deposit portfolio in line with the

The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers. As Customer Insights Associate, you will be responsible for executing a range of customer insights projects.You will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business im

Responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, ap

ResponsibilitiesManage transactions with customers using cash registers.Ensure pricing is accurate.Collect payments whether in cash or credit.Issue receipts, and refunds.Cross-sell products and introduce new ones.Resolve customer complaints, guide them and provide relevant information.Track transactions on balance sheets and report any discrepancie

JOB SUMMARYPalton Morgan Holdings is seeking a motivated and results-driven professional who will be an essential point of contact for our clients, providing exceptional customer service and support.This role is instrumental in ensuring that our clients' inquiries and concerns are addressed promptly and professionally.Key Responsibilities:Receive a

Job SummaryAs the Customer Success Manager, you are expected to attend to the customers' needs, complains or any technical related issues encountered by the customers.You are also expected to advise customers on their buying decisions, walk through the journey of sales process with them and make customers more comfortable.You must be able to mainta

ABOUT THE ROLEWe are looking for an experienced and innovative Customer Service Manager to be part of our Customer Experience team. In this dynamic role, you will be supporting Paga’s ambition to grow globally and you will assist in the development and execution of customer support strategies to improve customer retention, satisfaction and overal

DescriptionAttend to customers online via various platforms.Answer phone calls.Attend to customers online via all platforms.Maintaining a positive, empathetic and professional attitude towards customers at all times.Acknowledging and resolving customers' complaints.Processing orders, forms and requests.Keeping records of customers interactions, tra

Job PurposeTo ensure thorough and consistent running of the customer support function especially within the aspect of adherence to SOPS and SLAs, together with related supervisory function in ensuring every Customer request is guaranteed a complete resolution to generate positive customer experiences.Write related Standard Operating Procedures rela

As a Support Analyst, you will play a pivotal role in the management and optimization of our Point of Sale (POS) operations. Your responsibilities will include ensuring the seamless functioning of POS terminals and delivering exceptional support to our customers and partners. This position demands a keen eye for detail, technical proficiency, and e

Responsibilities:Responsible for responding to all clients’ inbound calls and emails within 1 hour time frameAddressing all complaints and inquiries in a timely mannerKeeping track record and reporting reoccurring issues amongst clients for risk management purposesPerform periodic survey to determine clients’ satisfaction with company’s servi

Your responsibilities will include, without being limited to:Greet and direct customersProvide accurate information(e.g product features, pricing, and after sales services)Answer customers questions about specific products/servicesConduct price and feature comparisons to facilitate purchasingCross sell productsEnsure racks are fully stockedManage r