Customer Service Jobs In Nigeria

Principal Duties & ResponsibilitiesCustomer Experience StrategyDesign and implement strategies to boost both customer relationship and the customer experience journeyDevelop feedback or complaints procedures for customers to useImproving customer service procedures, policies and standards for the organization.Ensure the creation and adjustment of p

Job DescriptionManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/custome

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

Job Summary:We are seeking a dedicated POS/PSSP Customer Support Analyst to join PayZeep’s Client Delivery team.This role is pivotal in providing top-notch support to our Point-of-Sale (POS) and Payment Solution Service Provider (PSSP) clients.The ideal candidate should possess excellent problem-solving skills, a customer-centric approach, and th

Interested and qualified candidates should apply

RequirementsThe right candidate must have an experience in dispatch delivery companyThe right candidate must have experience in customer serviceThe right candidate must have previous experience in handling and controlling waybill from one state to anotherThe right candidate must be smart and intelligent in handling customers related issues and feed

Job descriptionProvides administrative, secretarial and clerical support to customers in the office.Sales of products, managing and updating stocks.Managing day to day office activities including answering the phone, upkeep of the office and able to run office errands...OthersQualification: SSCE/OND/NCEAge; not more than 28-35yrsSex: Female .Experi

Mission:Oversee the operations or activities of various customer care units within MTN Nigeria and ensure timely resolution of customer issues and complaints.Identify service problems and employ the best solution to ensure a high-quality service for all MTNN customers.Description:Serve MTNN’s customers and provide solutions to improve the custome

DescriptionProvide feedback on consumer usage and perceptions of MTNN product and services for product evaluation and business developmentReport on competitor activities regarding retail sales and services within the regionsMaintain brand alignment in rendering sales and services in service centre environmentManage support services in assigned to t

Responsibilities:Supervising the daily operations of the customer service departmentTaking ownership of customers issues and following problems through to resolutionCreate engaged customers and facilitate organic growthSetting a clear mission and deploying strategies focused on that mission.Always ensure the satisfaction of customersDrive speed of

Job DescriptionCustomer Outreach:Monitor and Analyse Kitchen related complaints and ratings and give daily feedback (on a shift by shiftIn charge of the recording, tracking and communicating meal replacementsLiaise with CS team lead to Initiate outbound calls or communication with customers to provide proactive support when orders are running late

We are looking for a Customer Success Manager based in South Africa or Nigeria or who will be responsible for developing long-term relationships with our customers.What will I be doing?Working with both our internal teams as well as clients.Provide “voice of customer feedback” to internal DLOCAL teams.Develop effective long-term key customer re

Job DescriptionThe Client Communication Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels which includes Email, letters, social media and live chat.The team lead manages, leads and supports a dynamic team in its day-to-day opera

Job PositionOnline hotel booking company is looking for motivated and friendly Customer Service Associate to join their team as a Customer Service Associate.Successful candidates will be responsible for supporting hotel owners/managers, and their customers in a professional manner, including assisting them in the use of our online booking and hotel

Job RoleService Excellence: Establish and maintain service standards, KPIs, and SLAs to consistently deliver high-quality service and customer satisfaction.Customer Advocacy: Foster customer loyalty and advocacy by actively seeking feedback, testimonials, and case studies.Escalation Handling: Manage and resolve escalated customer issues, demonstrat

ResponsibilitiesIssue receipts, and refunds.Attend to customer needsCross-sell products and introduce new ones.Resolve customer complaints, guide them and provide relevant information.Track transactions on balance sheets and report any discrepancies.Job RequirementsInterested candidates should possess an SSCE, OND, HND, or B.Sc Degree with 1 - 2 ye