Customer Service Jobs In Lagos Mainland

Job Summary:We are seeking a dedicated POS/PSSP Customer Support Analyst to join PayZeep’s Client Delivery team.This role is pivotal in providing top-notch support to our Point-of-Sale (POS) and Payment Solution Service Provider (PSSP) clients.The ideal candidate should possess excellent problem-solving skills, a customer-centric approach, and th

Interested and qualified candidates should apply

RequirementsThe right candidate must have an experience in dispatch delivery companyThe right candidate must have experience in customer serviceThe right candidate must have previous experience in handling and controlling waybill from one state to anotherThe right candidate must be smart and intelligent in handling customers related issues and feed

Mission:Oversee the operations or activities of various customer care units within MTN Nigeria and ensure timely resolution of customer issues and complaints.Identify service problems and employ the best solution to ensure a high-quality service for all MTNN customers.Description:Serve MTNN’s customers and provide solutions to improve the custome

DescriptionProvide feedback on consumer usage and perceptions of MTNN product and services for product evaluation and business developmentReport on competitor activities regarding retail sales and services within the regionsMaintain brand alignment in rendering sales and services in service centre environmentManage support services in assigned to t

Responsibilities:Supervising the daily operations of the customer service departmentTaking ownership of customers issues and following problems through to resolutionCreate engaged customers and facilitate organic growthSetting a clear mission and deploying strategies focused on that mission.Always ensure the satisfaction of customersDrive speed of

Job DescriptionCustomer Outreach:Monitor and Analyse Kitchen related complaints and ratings and give daily feedback (on a shift by shiftIn charge of the recording, tracking and communicating meal replacementsLiaise with CS team lead to Initiate outbound calls or communication with customers to provide proactive support when orders are running late

We are looking for a Customer Success Manager based in South Africa or Nigeria or who will be responsible for developing long-term relationships with our customers.What will I be doing?Working with both our internal teams as well as clients.Provide “voice of customer feedback” to internal DLOCAL teams.Develop effective long-term key customer re

Job DescriptionThe Client Communication Team Lead is to ensure that the team delivers superior customer service to external and internal clients’ complaints and enquiries through various communication channels which includes Email, letters, social media and live chat.The team lead manages, leads and supports a dynamic team in its day-to-day opera

Job RoleService Excellence: Establish and maintain service standards, KPIs, and SLAs to consistently deliver high-quality service and customer satisfaction.Customer Advocacy: Foster customer loyalty and advocacy by actively seeking feedback, testimonials, and case studies.Escalation Handling: Manage and resolve escalated customer issues, demonstrat

ResponsibilitiesIssue receipts, and refunds.Attend to customer needsCross-sell products and introduce new ones.Resolve customer complaints, guide them and provide relevant information.Track transactions on balance sheets and report any discrepancies.Job RequirementsInterested candidates should possess an SSCE, OND, HND, or B.Sc Degree with 1 - 2 ye

The Company is seeking to hire a resourceful customer service executive who will have first-line interaction with customers. This role will be responsible for providing excellent customer service, understanding, and satisfying customer’s needs and requirements, and exceeding their expectations if possible.The ideal candidate for this role must ha

Job SummaryWe are seeking a dedicated and experienced Customer Service Manager to join our team.The ideal candidate will be responsible for overseeing and enhancing the customer service experience, addressing customer inquiries, resolving complaints, and implementing strategies to ensure overall customer satisfaction.This role requires a customer-c

Job DescriptionHelp customers with complaints and questionsGive customers information about products and servicesTake orders, and process returns.Manage incoming calls and customer service inquiriesIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interact

Job SummaryThe Customer Service Executive is responsible for providing exceptional customer service experience while ensuring our customers' needs are always satisfied.He/She presents, promotes, and sells the company’s products/services to existing and prospective customers.Job ResponsibilitiesGenerate sales, cross-sell, and upsell customers on g

Role:Listening to customers’ concerns and handling complaintsGiving detailed explanations of services or products to customersWorking with the sales team to create better methods to address customer complaintsReviewing customer accounts on product usageCommunicating effectively with customers in-person, through email, chat or over the phone.Upsel

ResponsibilitiesMake hotel and flight reservation.Manage hotel and flight requests.Perform basic data entry.RequirementsCandidates should possess an HND or B.Sc Degree with 1-2 years experience.Reservation officer must have a certificate in reservation.Certification in IATA is an added advantage.Proficiency in the use of Sabre, Galileo or Amadeus.C

ResponsibilitiesDeal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiries and complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationProcess orders, forms, applications and requestsKeep records of customer inte

Role DescriptionThis is a full-time, on-site role as a Customer Support & Operations Associate. The Customer Support & Operations Associate will be responsible for managing day-to-day customer support operations, responding to customer inquiries, resolving issues, and performing administrative tasks to ensure a seamless customer experience.The role

As a Support Analyst, you will play a pivotal role in the management and optimization of our Point of Sale (POS) operations. Your responsibilities will include ensuring the seamless functioning of POS terminals and delivering exceptional support to our customers and partners. This position demands a keen eye for detail, technical proficiency, and e