Customer Service Jobs In Lagos Mainland

Job PurposeTo provide first level contact and convey resolutions to internal customer issues.To escalate unresolved queries to the next level of support.To track, route and redirect issues to the right owners.Core Responsibilities and Key Result AreasProvide first level contact and convey resolutions to internal customer issuesProperly escalate unr

Job SummaryBuild sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/tools like CRM ,etcCapturing and documentation of interaction with all customers including contact phone number, email address, and any other customer dat

Role DescriptionThis is a full-time on-site role for a Customer Service Supervisor located in Lagos.The Customer Service Supervisor is responsible for managing the day-to-day activities of the customer service team and ensuring that customer inquiries and complaints are handled efficiently and effectively.The Customer Service Supervisor is also res

Job Description:As a Client Service Representative, you will play a pivotal role in ensuring the satisfaction and retention of our esteemed clientele.Your primary responsibility will be to effectively manage client relationships, providing exceptional service and guidance to help them achieve their goals.You will serve as a point of contact for cli

Job SummaryWe are searching for a Relationship Officer with experience in the real estate industry who will work to improve trusting relationships with clients.You will be responsible for developing and maintaining strong, long-term relationships with clients.Your primary goal will be to ensure client satisfaction, drive revenue growth, and promote

Job PurposeAs Customer Success (Inbound/Outbound Calls), you will provide assistance to Moniepoint customers via Inbound Calls. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services.ResponsibilitiesTo assist customers with queries related to Moniepoint prod

ResponsibilitiesCoordinating Monthly payrollOverseeing day to day operations of the call centreMonitoring attendance and promptnessTroubleshooting technical glitches or mishaps.Ensuring quiet hours and work etiquette is observed.Escalating all issues to the directorsDe-escalating conflicts in a timely manner.General administrative/clerical tasksAux

Job Description/ResponsibilitiesSchedule appointments for visa applicants and general practice patientsProvide visa applicants with medical screening requirements prior to arrival at the clinicEnsure general practice patients have most recent and relevant medical information before meeting with a nurse/doctorDirect patients/clients to the appropria

JobOverviewWe are seeking a motivated and customer-focused individual to join our E-commerce team as a Customer Service Representative. As the first point of contact for our online customers, you will play a crucial role in delivering exceptional service and ensuring a positive shopping experience. If you are passionate about helping customers and

Role SummaryThe Relationship Manager, Private Banking will be accountable for developing and implementing an integrated customer marketing plan, which addresses wealth creation, wealth preservation, wealth enhancement and lifestyle enhancement; this is achievedthrough an in-depth analysis of the client’s balance sheet so as to identify opportunit

Job PurposeThe Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the vari

OpportunityMaersk is looking for a candidate to take up the role of a Customer experience Agent in Lagos, Nigeria. This position would involve Delivering a superior Customer experience to our customers, Proactively identifying issues and mitigating them, and ensuring issues raised are resolved quickly. The position holder will also be in charge of

Meeting Room and Client Suite ManagementProfessional, well-groomed, and well-trained staff available to meet, greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional, warm and genuineEnsure all meeting rooms are kept clean, tidy are ready for use– ensurehighest level of cleani

What you will do:Support clients on their customer experience and digital transaction journeys.Define and deliver transformational experiences for our customers and employees that drive innovation.Lead delivery of engagements and take responsibility for project teams.Present insights and recommendations enabled by strategic thinking, technical know

About the role:The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.What you would be expected to doManaging large amounts of inbound and outbound calls in a timely manner while following

Description:Reaching out to customers before their respective renewal dates to notify them of the renewal.Identify opportunities to cross-sell existing products and services to customers to generate company revenue. Also upsell products and services to existing clients to increase sales and improve the profit margin.Build excellent knowledge of D&B

DescriptionThe Client Relationship Officer is responsible for processing the loans, monitoring the loan portfolio and developing the Advans La Fayette MFB loan clientele.He/she will also be responsible for developing the savings and deposits portfolio for the target groups. The client Officer will spend more than 70% of the time on the field by per

The role:We are seeking a highly skilled and experienced Senior Manager - Customer Success to join our Open commerce eB2B marketplace platform.Your primary focus will be on driving LTV (Lifetime Value), Buyer Retention & engagement within the platform across all markets.As part of the role, key indicators for you would include Average Order Value,

Principal Duties & ResponsibilitiesCustomer Experience StrategyDesign and implement strategies to boost both customer relationship and the customer experience journeyDevelop feedback or complaints procedures for customers to useImproving customer service procedures, policies and standards for the organization.Ensure the creation and adjustment of p

Job DescriptionManage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/custome